I. When booking...
A 50% retainer fee as well as, a valid debit/credit card is required to be left on file when booking an appointment. Your card will not be charged under any event except for the following:
- You are a no call/no show.
- You are more than 15 minutes late to your scheduled appointment and will now be charged 50% of your remaining total
- It is 7 days before your pre-booked appointment and a 50% retainer fee is being charged as agreed on CC authorization form you signed at previous appointment.
All retainer fees are used to secure your desired date and time for service. This retainer will go towards the total of your service. It is also nonrefundable and can only be transferred once. If you refuse to save your card on file, AK Aesthetics reserves the right to cancel your appointment.
II. When you are late...
You will be given a 10 minute grace period without penalty. After 10 minutes, a $25 late fee will be added to your total. After 15 minutes, your appointment will be cancelled and you will be asked to reschedule within 7 days. If you are unable to reschedule, your retainer fee will be forfeited and you will be charged 50% of your remaining total. Please note, there will be a $25 charge added when rescheduling.
III. When you need to cancel or reschedule...
Please contact AK Aesthetics at least 48 hours prior to your appointment if you need to cancel or reschedule in order to avoid last minute cancellation fees.
If you cancel your appointment within the 48 hour mark and chose not to reschedule during the permitted window, you agree to forfeit your retainer fee and understand that you will be charged 50% of the remaining total for your service.
You are allowed to reschedule your appointment one time within 7 days of the original appointment if you reschedule within the 48 hour mark. Please note that there is a $25 rescheduling fee. If you cannot reschedule within 7 days of your original scheduled appointment, you agree to forfeit your retainer fee and understand that you will be charged 50% of the remaining total for your service.
Sometimes life happens and things may change! At AK Aesthetics, we enforce a strict but reasonable policy. Unavoidable events do occur from time to time, however, AK Aesthetics RESERVES THE RIGHT to enforce our cancellation policy at our desecration.